Terms of Service

Effective Date: April 15, 2026

These Terms of Service (the "Terms", also referred to as Standard Trading Conditions) govern the relationship between Shenglin Logistics ("we", "us", "our", the "Service Provider") and you ("you", "your", the "Customer", including the shipper, consignor, consignee, owner of the goods, and any person acting on your behalf) in relation to the cross-border logistics services provided by us.

By accessing our website https://www.senlincargo.com/, submitting a shipment booking, or using any of our logistics services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Site or services.

1. Definitions

• Services: Means all cross-border logistics services provided by us, including but not limited to sea freight (FCL/LCL), air freight, rail freight, road trucking, DDP (Delivered Duty Paid) door-to-door delivery, customs clearance, warehousing, and supply chain management services, for shipments from China to Australia, New Zealand, the European Union (EU), and the United Kingdom (UK).
• Goods: Means any cargo, items, or property that you entrust to us for transportation and related services, including any packaging, containers, or pallets supplied by you.
• DDP: Means Delivered Duty Paid, a service where we handle all transportation, customs clearance, import duties, taxes, and VAT for the shipment, up to the final delivery address specified by you.
• SDR: Means Special Drawing Right as defined by the International Monetary Fund (IMF).
• Force Majeure: Means any event beyond the reasonable control of a party, including but not limited to natural disasters, wars, strikes, port congestion, customs delays, government regulations, pandemics, and interruptions to transportation networks.

2. Scope of Services

We agree to provide the logistics services as agreed with you in the service quote, booking confirmation, or service agreement, in accordance with these Terms. Our core services include:

• DDP door-to-door freight services from China to Australia, New Zealand, EU member states, and the UK;
• Sea freight (FCL and LCL), air freight, and China-Europe rail freight services;
• Domestic pickup, warehousing, inventory management, and final-mile delivery services;
• Customs clearance, VAT assistance, and compliance support for commercial shipments;
• Real-time shipment tracking and 24/7 customer support.

We reserve the right to decline any booking or service request at our sole discretion, including for prohibited items or shipments that do not comply with applicable laws and regulations.

3. Customer's Obligations

You warrant and undertake the following:

1. You have full legal authority and ownership of the Goods, or have full authority from the owner of the Goods to enter into these Terms and book our services.
2. All information provided by you to us (including Goods description, weight, volume, value, HS code, consignor/consignee details, and customs documentation) is complete, accurate, and truthful. You are solely liable for any errors, omissions, or false declarations in the information provided.
3. The Goods do not include any prohibited or restricted items as set out in Clause 6 of these Terms, or any items that violate the laws and regulations of the country of origin, transit, or destination.
4. You will provide all necessary documentation (including customs declarations, import/export licenses, VAT/EORI numbers, and other compliance documents) in a timely manner to enable us to perform the services. You are solely responsible for the validity and legality of all such documentation.
5. You will pay all service fees, duties, taxes, and any other charges incurred in relation to the shipment, in accordance with the payment terms set out in Clause 5.
6. You will indemnify us for any losses, damages, fines, penalties, legal fees, or other costs incurred by us as a result of your breach of these obligations, including any false declarations, prohibited items, or incomplete documentation.

4. Our Obligations & Service Commitments

We undertake the following:

1. We will perform the agreed services with reasonable care and skill, in accordance with applicable laws, industry standards, and these Terms.
2. We will provide you with real-time shipment tracking updates and timely notifications of any material issues affecting your shipment.
3. We will maintain a 24/7 customer support team to respond to your inquiries and resolve service-related issues promptly.
4. We will arrange transportation with reputable carriers and logistics partners, including MAERSK, OOCL, COSCO SHIPPING, EVERGREEN, AIR CHINA, DHL and other industry-leading operators listed on our Site.
5. For DDP services, we will handle customs clearance and payment of applicable import duties, taxes, and VAT, as agreed in the service quote, provided that you have supplied all accurate and complete information required for customs declaration.

We do not guarantee specific transit times, which are provided as estimates only and are subject to change due to factors beyond our control, including port congestion, customs delays, weather conditions, carrier schedule changes, and Force Majeure events. We will notify you of any significant delays to the best of our ability.

5. Pricing, Fees & Payment Terms

1. Quotes: All service quotes are valid for 7 days from the date of issue, unless otherwise specified. Quotes are based on the information provided by you, including Goods weight, volume, description, and destination. Any changes to the shipment details may result in adjusted fees.
2. Invoicing & Payment: We will issue an invoice for the agreed service fees upon booking confirmation or shipment dispatch, as agreed. All invoices must be paid in full within the payment terms specified on the invoice, unless a separate credit agreement is in place. Payment must be made in the currency specified on the invoice.
3. Additional Charges: You are responsible for any additional charges incurred after booking, including but not limited to: storage fees, detention fees, demurrage fees, customs inspection fees, fines, penalties, re-delivery fees, and any other costs resulting from incomplete or inaccurate information provided by you, or actions by customs or regulatory authorities.
4. Lien: We reserve the right to exercise a lien over any Goods in our possession, and all related documents, until all outstanding fees, charges, and amounts owed to us by you have been paid in full. We may dispose of the Goods after 30 days of non-payment, following written notice to you, to recover the outstanding amounts, with any surplus returned to you.

6. Prohibited & Restricted Items

You must not tender any Goods that are prohibited, restricted, or require special authorization under the laws of the country of origin, transit, or destination. Prohibited items include, but are not limited to:

• Illegal goods, narcotics, counterfeit items, and items that infringe intellectual property rights;
• Explosives, firearms, ammunition, weapons, and hazardous materials (unless we have explicitly agreed in writing to handle such items);
• Flammable, corrosive, toxic, radioactive, or otherwise dangerous goods;
• Live animals, perishable goods, human remains, or medical waste;
• Currency, precious metals, gemstones, works of art, antiques, or high-value items without prior written agreement;
• Any items that are likely to damage, delay, or contaminate other goods, equipment, or personnel.

For restricted items (including battery and liquid goods, as advertised on our Site), you must provide all necessary compliance documentation and obtain our prior written approval before tendering the Goods. We reserve the right to refuse carriage of any restricted items that do not meet compliance requirements.

You are solely liable for any and all losses, damages, fines, penalties, and legal costs incurred by us as a result of your tender of prohibited or non-compliant restricted items.

7. Liability & Indemnification

1. Liability Limits: Our total liability for any loss, damage, or delay to the Goods, whether in contract, tort, or otherwise, shall be limited to the lower of:
   • The value of the lost, damaged, or delayed Goods;
   • 8.33 SDR per kilogram of the gross weight of the affected Goods, in line with international transportation conventions;
   • The total amount of service fees paid by you for the affected shipment,
   unless a separate written insurance agreement has been entered into between us and you.
2. Consequential Losses: We shall in no event be liable for any indirect, special, consequential, or incidental damages, including but not limited to loss of profit, loss of revenue, loss of business, loss of market, or loss of use, even if we have been advised of the possibility of such damages.
3. Exclusions from Liability: We shall not be liable for any loss, damage, or delay arising from:
   • Force Majeure events beyond our reasonable control;
   • Inherent vice, nature, or defect of the Goods, including normal wear and tear;
   • Your breach of any of your obligations under these Terms, including false declarations, incomplete documentation, or tender of prohibited items;
   • Actions or inactions of customs authorities, port operators, carriers, or other third parties not under our direct control;
   • Instructions provided by you or the owner of the Goods.
4. Indemnification: You agree to fully indemnify, defend, and hold harmless us, our employees, agents, partners, and subcontractors, from and against any and all claims, damages, losses, fines, penalties, legal fees, and other costs arising from or related to your breach of these Terms, your negligence, or any claims made by third parties in relation to the Goods or our services.

8. Insurance

We do not provide cargo insurance unless explicitly agreed in writing. You are responsible for arranging adequate cargo insurance for the full value of the Goods against all risks, if required. We can arrange insurance on your behalf only upon your explicit written request and payment of the applicable insurance premium. Any insurance claim will be subject to the terms and conditions of the insurance policy issued by the insurance provider.

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure, or that all delays will be avoided. All implied warranties, including merchantability and fitness for a particular purpose, are excluded to the fullest extent permitted by applicable law.

10. Intellectual Property Rights

All intellectual property rights in our Site, including text, graphics, logos, trademarks, service marks, and software, are owned by or licensed to us. You may not copy, reproduce, distribute, modify, or use any of our intellectual property without our prior written consent.

11. Privacy & Data Protection

We process your personal data in accordance with our Privacy Policy, which is incorporated into these Terms. By using our services, you consent to the processing of your personal data as set out in the Privacy Policy.

12. Modifications to Terms

We reserve the right to modify these Terms at any time, at our sole discretion. Any changes will be posted on this page with a revised effective date. Your continued use of our Site or services after the revised effective date constitutes your acceptance of the modified Terms.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of laws rules.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including the breach, termination, or validity thereof, shall first be resolved through amicable negotiations between the parties. If the dispute cannot be resolved through negotiations within 30 days, it shall be submitted to the China Maritime Arbitration Commission (CMAC) for arbitration in accordance with its then-effective arbitration rules. The arbitration shall be held in Dongguan, China, and the arbitration award shall be final and binding on both parties.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect.

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