Privacy Policy

Privacy Policy

Effective Date: April 15, 2026

1. Introduction & Data Controller

This Privacy Policy applies to the website https://www.senlincargo.com/ (the "Site") operated by Shenglin Logistics ("we", "us", "our"), a cross-border logistics service provider registered in China.

We are the data controller responsible for the collection, use, storage, and processing of your personal data in compliance with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), UK GDPR for users in the United Kingdom, the Privacy Act 1988 (Cth) for users in Australia, and other applicable global data protection laws.

2. Scope of This Policy

This policy governs how we collect and process personal data when you visit our Site, use our cross-border logistics services, submit inquiry forms, contact us via email/phone, or otherwise interact with us. It does not apply to data processed by third-party platforms or services that we do not own or control.

3. What Personal Data We Collect

We only collect personal data that is necessary for the performance of our logistics services and legitimate business operations, in line with the data minimization principle. The categories of data we collect include:

  • Contact & Business Information: Full name, company name, job title, email address, phone number, billing address, shipping address (consignor and consignee details), and company registration information for commercial shipments.
  • Shipment-Specific Data: Cargo description, weight, volume, declared value, HS code, customs declaration documents, import/export license details, insurance information, tracking numbers, and VAT/EORI number for EU/UK commercial shipments.
  • Payment & Transaction Data: Invoice details, payment transaction records, and financial information related to the settlement of logistics service fees.
  • Website Usage Data: IP address, browser type and version, device information, pages visited on our Site, time spent on the Site, referral source, and other anonymous analytics data when you browse our Site.
  • Communication Data: Content of emails, phone calls, online chat messages, and inquiry form submissions you send to us.

4. Lawful Basis for Processing Personal Data (GDPR/UK GDPR Compliance)

We only process your personal data when at least one of the following lawful bases applies, as required by Article 6 of the GDPR:

  • Performance of a Contract: Processing is necessary to execute the cross-border logistics services you have requested, including arranging transportation, customs clearance, door-to-door delivery, and fulfilling our contractual obligations to you.
  • Legal Obligation: Processing is necessary to comply with applicable local, national, and international laws, including customs regulations, export control laws, tax requirements, anti-money laundering obligations, and court orders.
  • Legitimate Interest: Processing is necessary for our legitimate business interests, including improving our logistics services, ensuring the security of our Site and systems, preventing fraud, and providing customer support, provided that these interests do not override your fundamental rights and freedoms.
  • Consent: Where no other lawful basis applies, we will request your explicit, affirmative consent for processing, such as for marketing communications or non-essential tracking technologies. You have the right to withdraw your consent at any time.

5. How We Use Your Personal Data

We use your personal data exclusively for the following purposes:

  • To provide, manage, and optimize our cross-border logistics services, including sea/air/rail freight, DDP door-to-door delivery, customs clearance, and warehousing services.
  • To process your inquiries, provide quotes, respond to your requests, and deliver 24/7 customer support.
  • To issue invoices, process payments, and manage financial transactions related to our services.
  • To comply with legal and regulatory obligations, including customs declarations, import/export control, and tax reporting.
  • To track and trace your shipments, provide real-time logistics updates, and ensure the safe delivery of your goods.
  • To improve our Site functionality, user experience, and service quality through website analytics.
  • To send you service-related communications, such as shipment updates, policy changes, or critical service notifications.
  • To send you marketing communications about our services only where you have provided your consent, with an easy opt-out option in every communication.

6. How We Share Your Personal Data

We will never sell your personal data to third parties for commercial purposes. We only share your personal data with the following categories of recipients, strictly to the extent necessary to fulfill our service obligations:

  • Logistics Partners: Shipping lines (MAERSK, OOCL, COSCO, EVERGREEN), airlines (AIR CHINA), rail operators, trucking companies, customs brokers, and overseas agents required to execute your shipment and provide door-to-door DDP services.
  • Regulatory & Government Authorities: Customs agencies, tax authorities, law enforcement bodies, and other government entities to comply with legal obligations and regulatory requirements.
  • Third-Party Service Providers: IT and cloud service providers, website analytics platforms (Google Analytics), advertising platforms (Google Ads), payment processors, and customer support tools, all of which are bound by strict data protection obligations and only process data in accordance with our instructions.
  • Business Transfers: In the event of a merger, acquisition, asset sale, or business restructuring, we may transfer your personal data to the relevant successor entity, subject to the same privacy obligations set out in this policy.

7. International Data Transfers

Our services involve cross-border logistics, which may require the transfer of your personal data from the EEA, UK, Australia, or your country of residence to China and other countries where our logistics partners operate.

For transfers from the EEA/UK to countries not recognized by the European Commission or UK ICO as having an adequate level of data protection, we implement appropriate safeguards, including the use of the European Commission Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs), to ensure your personal data is protected in accordance with applicable data protection laws. You may request a copy of these safeguards by contacting us using the details below.

8. Your Data Subject Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you and details of how we process it.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data, where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
  • Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format, or request that we transfer it to another data controller, where processing is based on consent or contract performance.
  • Right to Object: You have the right to object to the processing of your personal data based on our legitimate interests, at any time, for reasons related to your particular situation.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority in your country of residence, if you are dissatisfied with how we handle your personal data.

To exercise any of these rights, please contact us via email at mike@shenglinlogist.cn. We will respond to all valid requests within 30 days, in accordance with applicable laws.

9. Data Security & Retention

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption for our Site, access control restrictions, regular system security audits, and employee data protection training.

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including:

  • For the duration of our contractual relationship and the performance of logistics services;
  • To comply with legal, tax, and accounting retention requirements;
  • To resolve disputes, enforce our contracts, and protect our legitimate business interests.

After the retention period expires, we will securely delete or anonymize your personal data.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that we have collected personal data from a child, please contact us immediately, and we will take steps to delete the data promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. For material changes, we will provide a prominent notice on our Site or send you a direct notification via email.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

  • Company Name: Shenglin Logistics
  • Address: No. 3, Hongye North 11th Road, Tangxia Town, Dongguan City, Guangdong Province, China
  • Email: mike@shenglinlogist.cn
  • Phone Number: +86 151 7064 2213